iPhone 6 Plus/7
users after upgrade to to iOS 11 or iOS
11.2 and iTunes 12.7 finds that the iphone
won't play my personalized ringtones. They are still there in iphone but will
play when I look at them in Sounds/Ringtone and one of them still shows as the
selected ringtone, but when a call comes in, it goes to the default Opening. Same
issue on iphone 7, IOS11. Ringtone is defaulted but doesn’t play anymore, even
for the alarms. Interestingly 7 the custom ringtone plays under Sounds but I
get default tone when the phone is actually called. The ringtones play in the
sound setting but won’t work as a ring tone and user Can't play ringtone in iOS
11 after upgrade.
The loss of support for 32 bit
apps is a big drawback in iTunes.
The users tried all below steps
but none of them seems to fix ringtone issue in iOS 11
1. Tried
setting custom ringtones for specific contacts (no resolution).
2. Confirmed
the tones play in iTunes when my phone is connected to the computer.
3. Completely
removed the ringtones from my device, synced/rebooted the phone, and manually
re-added them per the new means of manually managing tones (no resolution).
To create a ringtone in iTunesPlease
read https://discussions.apple.com/docs/DOC-12051
To fix the issue please check
below fixes:
Fix 1: Move the old tunes to your device old folder
The iTunes
software no longer manages tones for you, but it still lets you inspect which
tones are in your phone
I got my
custom ringtones back in iOS 11 by doing the following:
1) Using
finder, locate the files in the folder "Tones" under where my iTunes
media library is stored
2) From within
iTunes, with my iPhone connected, select "Tones" under "On My
Device"
3) drag the
files from (1) onto the blank area in (2) to copy them onto the phone:
4) Click
"sync".
5) From my
iPhone, choose Settings -> Sounds -> Ringtone: confirm that the missing
custom ringtones have been restored and that my default ringtone has been
automatically set back to the (now no longer missing) custom ringtone it used
to have.
Fix 2 : Apple purchase
Looks like half my custom ringtones
work and the other half do not. The ones that do not, Apple has tagged as
"purchased" (right-click > item info > file) even though they
were not. They were created in iTunes from songs which came from a CD Rip.
Unsure how to get around this, but I am investigating. The ones that do work,
are not tagged as such.
Fix 3: Try with older
version of iTunes
Just downloaded an older version
of itunes on my pc, and check if it solves the problem. if you have a itunes
music library from the newest version of itunes, find it on
C:/users/"username"/musics/itunes and delete it before you start the
itunes. after that its just easy as then. do not update itunes until the
problem is fixed.
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