Many
iPhone X users are facing issue with email and other notification
which appear on the lock screen. Users get notifications, for example messages
and emails, and can see them on the lock screen. And use Face ID to
unlock the phone to see the preview of the messages before swiping up to go the
home screen. The issue is once the Face ID unlocks the phone the email message
notifications disappear but the other message previews stay. iPhone X removes
the email notifications when the phone unlocks but leaves the messages as such.
The issue is even reported with latest iOS11.2 .
It
is also reported that only Exchange messages are automatically cleared on
unlock, but GMail messages behave as desired. It seems that the problem is
just with Exchange servers, making this issue across many exchange email
service providers. Surely Apple should get it fixed pretty quickly.
The
issue is very frustrating as this makes user to going back and forth between
the mail app to make sure I haven’t missed an email. Apple should fix this
issue when Email notification s from Exchange account auto-clear from
lock screen as soon as Face ID sees me trying to read them.
You
may try below steps to fix the issue:
Fix1 : Turn off History
One
working solution for this is to goto- Settings->Mail->(your
account)->turn off "Show in History". Please note now you can’t
see emails in my history, but it is better than the original bug.
Fix 2:
Workaround
A
slight work around is also possible that after it unlocks if you swipe up from
the middle of the screen the email notifications are listed there.
Fix 3:
Re-Add exchange server
Delete
your Exchange account then add it again. Some users report that this will fix the
issue for some time but may occur again after some time.
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