Many iPhone5/6/7
plus users while restoring their iPhone in DFU mode using iTunes(12.7.) are
facing issue that iPhone restore fails with error message “iTunes could not
connect to this iPhone. The value is missing.” And once the issue happens the
phone is stuck on the apple logo. The user tried to hard reset the iPhone but
did not help and ‘value missing' and the issue continues to happen and Never
gives an option to restore.
The
issue is very annoying when users forgets the password and put the iPhone in
DFU mode, suddenly itune error message pop up ‘The value is missing’ and the
iPhone is left behind in stuck state.
To fix issue “iTunes could not connect to this iPhone. The value is missing” please follow below solution/workaround:
Fix 1: iTune
reset
Connect
iPhone with laptop with iTunes opened. Hard press both home and power button
until you see iTunes icon on iphone (~20sec). You will see option in restore
and update selection, restore it to factory setting.( make sure you have back up on iCloud to retrieve
later on, otherwise you will lose your data). If this does not help, please
proceed to next solution.
Fix 2:
iTunes update and restore option
iPhone
connected to computer -> Now Hard reset the iPhone until the iTunes logo
came up-> in iTunes two options should
come up in an alert/dialog box, if you want to "Update" or
"Restore"->Click Restore.
Then in
another alert/dialog box it would ask "Are you sure?" -> Now click
on"Cancel" and then click the
Restore option that was in the iTunes application window. -> Then you should
see that the iTunes options for update and restore are no longer greyed out and
you can select restore and your phone should start processing.
Hopefully
these steps helped you to fix the issue.
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