How to fix Screen time keeps resetting data after few days in iPhone/iOS12

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iPhone users on iOS 12 are having some issues with the screen time functionality on iPhone that iPhone Screen Time data keeps on resetting/ clearing after some days. Number of days after which the data will be reset is random for across users, for some users it is 2 days for other it can be like 6 days but the data will reset after few days in screen time.

iphone screen data resetting

To fix the issue some of the users tried restarting, turning off screen time and then turning it back on but it doesn’t work. Infact in some cases the screen time faces an arithmetic error as well. The issue is inconsistent, Sometimes the history would clear and sometimes all the data would reappear again for a short period of time.


One users reported  this as
Even with the last update 12.1 this situation hasn’t changed. Just yesterday I received the notification to check the statistics for the week and it was empty.”

The issue is strange as the lost data is also random and missing for some of the days and while available for some other days. There are no error reported on screen for the screen time data resetting or missing.

 How to fix iPhone X/8/7 Screen Time data keeps resetting after few days/week on iOS 12.1:

                           
Fix 1: Remove old device list

The issue seems to happen in some cases where some old iPhone devices which do not exist anymore for the users were added in ScreeTime. This could be a reason causing Screen Time to give erroneous result. Go to Settings -> Your Apple ID info -> and removed all the devices that I didn’t need, since my only iOS 12 device was my iPhone. After doing that, my screen time went back to normal.

Fix 2: To get data back
There is a workaround which can possibly show the missing data for past few days.
1) Turn off Screen Time
2.) Restart iPhone (w/ Screen Time off)

3.) Once iPhone restarts, turn on Screen Time.
The disappearing days issue seems to be fixed if you follow those instructions.

Comments

Rohit said…
Can i use these tips on my iphone xs max to fix screen time keeps resetting data?

MC

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