iPhone users after updating their iPhone to latest iOS 13
and iOS 13.1.2 are facing issue with
outlook.com mailbox that it is saving duplicate emails in sent box. Duplicate email
id in sent box of iPhone was not a issue with iOS 11 or iOS 12 but it is faced
in iOS 13 only. The other mailbox like icloud are working fine. It seems the
issue only occurs in gmail for me when Google Sync (Exchange) is used to
connect, IMAP is fine. But it’s the only outlook.com and hotmail, that is
facing duplicate sent mail issue. Seems like this issue is specific to iPhone/
iOS 13 as the ipad is not seeing duplicate mail issue. Deleting account and re-adding doesn’t help.
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| iOS 13 : duplicate sent item in mailbox outlook, hotmail |
One iPhone users reported this issue as :
“Having this same issue - all of a sudden with iOS 13.1 (on
an iPhone 8), the Mail app shows duplicate copies of sent emails from my
Outlook 365 account of emails sent via the phone. Emails sent from the account
via PC only has one copy. Does not occur in the Gmail account I have though.”
Mail app on iPhone with Outlook iOS 13 sends messages twice.
Even on the latest iOS 13.1 same issue is reported. Even seeing this with
corporate mail and iPhone XS/XR/8+ and older phones running v 13 and 13.1. It
is interesting to note that sent mail appears
twice in my sent items but recipient only gets once due to this the calendar is
having issues syncing too. But it is interesting to note that while trying to
open the first mail in sent box the secone will go away.
Why I am seeing duplicate sent mail in iPhone X with iOS 13
:
After investigation it appears that the first copy seems to
be local then the server copy appears. (when checked on server, server had only
one sent item). Now view the later server copy and the earlier local copy
disappears.
How to fix iPhone XS showing duplicate sent mail after iOS 13.1.2 update
Fix 1: Turn of push notification
There is workaround to turn off duplicate sent mail in the latest
iOS 13. Go to Settings > Accounts & Passwords > Fetch New Data >
chose your Outlook account > remove the Push from the Sent mailbox.
Fix 2: Submit bug report to Apple
Clearly this is a bug at Apple side that needs to be fixed
ASAP. We request you to submit a bug report regarding this at apple.com/feedback
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