Many Google Pixel 2 XL
users are facing issue with proximity sensor that the screen goes black during
a call or whatsapp call. The google Pixel 2 is a flagship phone launched
by the Google and is really a powerful phone specially in terms of camera and
is compare with the Apple iPhone X. the pixel black screen issue seems to be
quite random. And even with No screen protector or case the issue is happening. So there should be some bug in the phone resulting in proximity senor issue in pixel 2.
One users reported this
as
“Sometimes during a
call, my screen will go completely black and I can't do anything with it. The
call is still connected but I have to ask the other party to end the call. Once
the call has ended the screen becomes usable again.”
This bug is really annoying
and Google should soon release fix for pixel 2 xl screen goes black during call.
How to
fix proximity sensor issue in android phone/Google Pixel :
Fix 1 : Brightness setting THE PIXEL 2 XL:
1.Goto Settings -->
Display --> Adaptive Brightness --> disable Adaptive Brightness and then
restart
2. Once the device
restarts, change the display brightness slider (any setting from where it was
originally is fine)
3. Go to Settings-->
Display --> Enable Adaptive Brightness and then restart
4. Test with a call - it
worked for many users!
Fix 2: Check your android phone proximity sensor :
The proximity sensor can
be tested by using an app named AndroSensor that is available on the Play
Store. The proximity reading should normally read 2.0 when nothing is blocking
the sensor, and change to 0 when you move your hand over the top of the screen;
then it should go back to 2.0 when your hand is removed again.
Fix 3: Revert back to prior Android
OS
Go to previous version
of Android OS where there was no issue
seen. Go to->Settings -> Apps & Notifications -> Show all apps ->
Phone Tap uninstall and it should remove updates and revert to the version that
is considered the lowest version supported on the OS version you're running.
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