Many
iPhone users after upgrading their iPhone to iPhone XS Max are facing issue in restoring
the database that while restoring iPhone is giving error that software version
are not compatible. This issue is mainly faced on iOS 12.3.2 which is latest
release by Apple for iPhones. While trying to do backup on iPhone XS Max from
iPhone 8 Plus using the iCloud and iTunes and the software versions are not
compatible.
iPhone XS max backup restore issue: incompatible software versions |
In iOS you
can't restore a backup made with a newer version of iOS to a device running an
older version. And unfortunately the latest iOS 12.3.2 release only applies to
the 8 Plus, making those backups incompatible with anything else running
12.3.1. So if you have update 8 Plus and purchased a new iPhone XS Max you
might also be wondering the method to restore on a new xs max 12.3.1 the backup of my old 8plus 12.3.2
How to restore iPhone backup from a new version to older version iPhone :
There is
a trick available to do this, The trick is that you need to make a backup from
your iPhone 8 plus on iTunes, so not the probably most used way in iCloud. Just
to be sure make another backup also in iTunes say 5 minutes after the first one
and work with the last one. The first backup may then be used in case something
goes totally wrong which I don't expect, but you never know of course.
Now use
the File Explorer and go to:
C:\Users\<YourName>\AppData\Roaming\Apple
Computer\MobileSync\Backup\<60ea0d293332c1db596d8955c9d6a262954ea86e>
At least
at my computer the last folder name was
<60ea0d293332c1db596d8955c9d6a262954ea86e>, but it may or probably is a
different folder name with you.
(Please
note that I have a Windows PC, it may be in a different location on e.g. an
Apple computer? I don't know, because I don't have one, so can't check. On an
Apple you then need to find the location on your own I guess?)
In that
folder look for a file named Info.plist.
Open that
file with the Notepad app, which is a file editor that will not change the
format of the file.
Look into
the file and then search for Product Version (Tip: use Ctrl F), and you'll find
a section that looks like this:
<key>Product
Type</key>
<string>iPhoner10,5</string>
<key>Product
Version</key>
<string>12.3.2</string>
<key>Serial
Number</key>
<string>XXX</string>
Then
change 12.3.2 to 12.3.1 (make sure that you only change the 2 in a 1) and then
save the file.
Now you
can set up your new iPhone Xs Max the usual way without losing any data that
was on your old iPhone 8 plus by setting it up not as a new phone but at a
certain point in the proces restoring it from a backup in iTunes. By selecting Restore from iTunes, then
connecting the new iPhone Xs to your computer and let it connect to iTunes,
next select the most recent (just slightly modified) backup files and then it
will work. Your Xs will start restoring from the iPhone 8 plus backup!!!
The only
thing I still had to do was to login again in various e-mail accounts and
Whatsapp with my respective passwords to make contact again and have e-mails,
Whatsapp messages etcetera copied to or make accesible again at the new Iphone
Xs.
Hope this
helps to fix the issue.
Comments
Thank you! Thank you! Thank you! Thank you!
Thank you! Thank you! Thank you! Thank you!
Thank you! Thank you! Thank you! Thank you!
Thank you! Thank you! Thank you! Thank you!
Thank you! Thank you! Thank you! Thank you!
I was about to be VVVVV frustrated that I wasn't going to be able to use my backup... can't believe Apple let this one slip through the cracks!