FaceTime call won’t hang up on iPhone XS Max and iPhone 11: iOS 13


iPhone X/XR/XS Max user are facing issue while making a facetime call that after they are don’t with the call they are unable to hang up FaceTime call or not able to end FaceTime call. There is no way to disconnect the FaceTime call. The issue of FaceTime call not ending is there in iOS 12.2 as well with latest iPhone XS Max and iPhone 11. This is very irritating for the iPhone users as they can’t hang up FaceTime call.

iPhone XS : Facetime call won't hang up

FaceTime is very known and liked feature by most of the iPhone users and recently in iOS 12, Apple have lauched GroupFaceTime option as well where you can group FaceTime many iPhone users at same time. But Apple moving forward with updating their FaceTime feature, they should also focus upon basic functionality test of their FaceTime call feature. Hopefully Apple will address this soon.

One iPhone XS users reported as
FaceTime called someone, upon furiously trying to hang up the call, the red X to hang up disappeared, and there was no way to bring that button back up to hang up. To test it, I FaceTime called my wife, and I tapped elsewhere, then the red X disappeared and no swiping or tapping brought the red X back up."
The issue is really frustrating for iPhone users as it not only that user won’t be able to disconnect FaceTime call, even if you close the application it will be still calling.  Tapping the screen did not bring the "X" icon even Tapping the three dots "..." did not help in anything. The iPhone XR, XS Max are stuck on FaceTime call ending for hours. iPhone is frozen and can’t even get to settings to shut it down. No buttons work, can’t access any apps and the shut down feature isn’t working.


How to fix unable to Hang up FaceTime call on iPhone XS Max, XR, 8, 7 Plus after iOS 12 update:


Fix 1: Restart using Volume button.


Such issues are usually software glitches that can be removed after a normal restarting the iPhone, but it this still does not work you should try below steps to get shut down option on the  iPhone.

iPhone X: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo.

Fix 2: Update the iOS version


Apple is generally aware of such widespread issues and they are expected to release  permanent fix for these issues in upcoming release of iOS 12. So please keep updating the iOS version to get a permanent fix for the FaceTime Call ending not working issue

Hopefully these fixes will help you. 


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