How to fix Poor Internet/ WIFI connection for Facetime only: iPhone 12

 

Many iPhone 12 Pro, 11,XR and XS MAX users are reporting issue of Bad or poor internet connection with FaceTime app only. Even though the connection is on high speed internet still the Facetime work as you are using 2G network connection. The poor internet speed issue is with FaceTime only and all other apps in the iPhone are getting good speed connection.

It makes taking calls from Facetime very difficult as it has lots of poor connection and due to this people can't hear, and the video connection will say poor connection. For Example iPhone 12 Pro, full WiFi signal on 5ghz network with fiber connection with speed more than 400 Mbps and No issues with other services than FaceTime. The Facetime keeps on saying “Poor Connection” with good WIFI networks.

 

 

How to fix FaceTime app showing Poor connection error for good Network.

 

Fix : Restart the FaceTime

First thing you should try is to restart the FaceTime. Go to iPhone Settings-> scroll down to find FaceTime-> Turn it off and wait for sometime and then turn it back ON

 

Fix : Force Close the FaceTime app

If FaceTime is showing poor connection message while using it on call, then one solution to fix the issue is to force close the FaceTime app and relaunch it.

 

Fix : Toggle Airplane mode and reboot the iPhone

You should try to toggle airplane mode in iPhone and check if this improves the Facetime connection issues.

 

Fix :Turn off WIFI Assist

To improve the connection for FaceTime, Turn off WiFi Assist Goto ettings > Cellular > WiFi Assist–scroll all the way downand tunn that off.

 

Fix : Change DNS information

To fix FaceTime poor connection issues you can also try to change the DNS info in the iPhone.

 To do this on iOS devices, simply tap Settings > Wi-Fi and then tap the blue arrow next to your Wi-Fi connection and edit the DNS field (enter the DNS servers; 8.8.8.8; Google’s Public DNS) . Please see this article for more info.

 

General Troubleshooting steps to fix FaceTime poor connection while on call :

·         Toggle Wi-Fi off and back on again (Settings > Wi-Fi).

·         Toggle FaceTime off and back on again (iPhone Settings -> FaceTime).

·         Restart router.

·         Reset router.

·         Hard Restart the iPhone by pressing and holding the power button.

·         Tap Settings > General > Date & Time and set a time that is one year ahead (like 2013) and try again. If this does not solve the issue, make sure you toggle “Set Automatically” on.