How to Fix Ubisoft+ Not Working on Xbox 2025

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Are you facing issues with Ubisoft+ on your Xbox? Many users have reported problems where Ubisoft+ games don't appear, subscription benefits are missing, or the service simply refuses to work. If you're struggling with these issues, don’t worry! In this blog, we’ll cover some troubleshooting steps to get Ubisoft+ running smoothly on your Xbox.



🔍 Common Ubisoft+ Issues on Xbox

Before diving into solutions, let’s identify the possible reasons why Ubisoft+ might not be working on your Xbox:

  • Account linking issues – Your Xbox and Ubisoft accounts may not be properly connected.
  • Subscription activation delay – Sometimes, it takes time for your Ubisoft+ subscription to sync.
  • Network or server problems – Ubisoft’s or Xbox’s servers may be down.
  • Console cache issues – Temporary glitches can prevent Ubisoft+ from functioning properly.


✅ Solution 1: Verify Your Ubisoft+ Account is Linked to Xbox

One of the most common issues is that your Ubisoft+ subscription is not properly linked to your Xbox account.

How to Check & Link Your Account:

  1. Visit the Ubisoft Account Management page.
  2. Navigate to the Linked Accounts section.
  3. Check if your Xbox account is linked.
  4. If it’s not linked, follow the prompts to add it.
  5. Restart your console and check if Ubisoft+ games appear in your library.

If your account is already linked but Ubisoft+ still isn't working, try unlinking it and linking it again.

✅ Solution 2: Restart Your Xbox Console

A simple restart can often fix minor bugs and refresh your Ubisoft+ subscription status.

Steps to Restart Xbox:

  1. Press and hold the Xbox button on your controller.
  2. Select Restart Console from the menu.
  3. Once restarted, check if Ubisoft+ is working.

If the problem persists, move on to the next step.

✅ Solution 3: Check Ubisoft & Xbox Server Status

Sometimes, the issue isn’t on your end. Ubisoft+ may not work if there’s an outage or maintenance happening on Ubisoft or Xbox’s servers.

How to Check Server Status:

If Ubisoft+ services are down, you’ll need to wait until they are restored.

✅ Solution 4: Perform a Full Power Cycle

If Ubisoft+ is still not showing up, power cycling your Xbox can clear temporary bugs.

Steps to Power Cycle Your Xbox:

  1. Turn off your Xbox and unplug the power cable.
  2. Wait 5-10 minutes.
  3. Plug the power cable back in and turn on the console.
  4. Try launching Ubisoft+ again to see if it works.

✅ Solution 5: Change Your Xbox's Default Payment Method

Some users have reported that Ubisoft+ doesn't activate properly if there is no valid payment method on their Xbox account.

How to Update Your Payment Info:

  1. Go to Settings > Account > Payment & Billing.
  2. Add or update a valid credit card, PayPal, or another payment method.
  3. Restart your Xbox and try Ubisoft+ again.

✅ Solution 6: Reinstall Ubisoft Connect App

If the Ubisoft Connect app is not functioning properly, reinstalling it may help.

Steps to Reinstall Ubisoft Connect:

  1. Go to My Games & Apps > Apps on your Xbox.
  2. Select Ubisoft Connect and choose Uninstall.
  3. Restart your Xbox.
  4. Reinstall Ubisoft Connect from the Microsoft Store.
  5. Log in and check if Ubisoft+ is working.

✅ Solution 7: Contact Ubisoft or Xbox Support

If nothing works, the issue may require direct assistance from Ubisoft or Xbox Support.


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